A quick guide to troubleshooting

Having issues with Baxta? We're here to help.

• How can I block a Pet Profile?

  We're sorry you've had a bad experience on the Baxta app!  You can block a pet any time by going to the Settings icon in the top right corner of the Profile page. From the menu, click on Block Pet. Yo...

• I've filled out a form, but I can’t proceed. Why?

  There are a few small things that could be getting in the way here.  Make sure you fill out any items marked with an Asterix (*),  Make sure you’ve dropped the zero (0) from your mobile phone number. ...

• I've found a business on the Baxta app that's acting with inappropriate conduct. What do I do?

  We're sorry you've had a bad experience. Baxta is all about building a safe space for pet-loving people to connect, share their stories and discover recommended pet services – so we aren't down with i...

• No pet businesses are displaying in my area.

  Check the settings on your iPhone to make sure ‘Location Services’ is on by clicking on ‘Privacy’ followed by ‘Location Services’. Make sure the toggle is switched to ‘On’. Now, head back to the app a...